New Support System

We have just updated our Client Area to V1.4. This is a big update, mainly to the support system. Before this update the Client Area included a form which could be submitted to send an email to us, with information about a problem or concern. We have got rid of this frankly rubbish solution and have integrated a fully functional support desk.

The support desk allows our users to create a support ticket for a relevant department, keep up to date with support announcements and also look at articles in our knowledge base, which is currently being written. The knowledge base will be filled with common problems, server settings, and quick solutions. The system will search the knowledge base for similar problems before it creates a ticket to keep down the number of tickets created for common problems, we hope this means our support can be used to its full efficiency.

All of our present Client Areas have been added to the system, you can access it by clicking on Support once logged in. Any new users will be added to the system when their accounts are created. Guest tickets can be opened when emailed to support@x-fire.co.uk

We hope that you enjoy using the system as much as we enjoyed creating it for you.

J